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Our return policy in brief:
Any request for order cancellation, rescheduling, or return must be made in writing within fifteen (15) days from the order shipment date. This fifteen (15) day period includes the day of shipment. Fresh Digit will notify customer of order shipment on that date.
Customer shall only return products that are unopened or unused, and all returns are subject to a fifteen percent (15%) restocking fee or higher, depending on item condition. All custom-built products are non-cancellable and non-refundable. Fresh Digit, at its option, may accept or reject any request by Customer to return product for credit. Returns must be approved in writing by an authorized agent of Fresh Digit at its principal office in California by the issuance of a Return Material Authorization (RMA) number. Products returned to Fresh Digit for any reason must be prepaid and shipped to Fresh Digit at customer’s expense. For all authorized returns, Fresh Digit will refund up to eighty-five percent (85%) of the original price of the product, excluding freight, and one hundred percent (100%) of sales tax, if applicable.
Customer shall not return any products for any reason without the prior authorization of Fresh Digit and issuance of a Return Material Authorization (RMA) number. The RMA number should be included on the package and on all shipping documents upon return. Products returned without an RMA number, returned damaged, or otherwise unsalable shall be subject to rejection at the time of delivery or extra charges.
Backorder Policy
Backordered items require a minimum 3-week lead time. By purchasing items in excess of Fresh Digit stock, customer agrees to the minimum three (3) week lead time. Customer reserves a three-day grace period to cancel backordered items from the time of purchase. All cancel/refund requests must be submitted to online@freshdigit.com.
For questions, please contact us at info@freshdigit.com.